Privacy Policy
1. Introduction
Aethervoy operates sailing journey services in the Andaman Sea. We are committed to protecting your personal data and respecting your privacy rights. This Privacy Policy explains how we collect, use, store, and protect information when you use our services or interact with our website.
This policy applies to all personal data we process in connection with our sailing services, booking systems, and communications. By using our services, you acknowledge that you have read and understood this Privacy Policy.
2. Data We Collect
Personal Information
When you book a sailing journey or contact us, we collect information including your name, email address, phone number, and mailing address. For voyage planning, we may also collect information about dietary requirements, medical considerations relevant to sailing safety, and emergency contact details.
Booking and Payment Data
We collect information necessary to process your booking, including preferred sailing dates, group size, voyage preferences, and payment information. Payment processing is handled through secure third-party payment processors who maintain their own privacy and security practices.
Website Usage Information
Our website collects technical information through cookies and similar technologies, including IP address, browser type, device information, pages visited, and time spent on our website. This data helps us understand how visitors use our site and improve our services.
Communications
We maintain records of communications between you and Aethervoy, including emails, phone conversations, and messages sent through our website contact forms. This helps us provide better service and maintain accurate records of your preferences and requests.
3. How We Use Your Data
We use personal data collected for the following purposes:
Service Delivery
Processing bookings, coordinating sailing journeys, preparing vessels and provisions according to your requirements, managing itineraries, and ensuring appropriate safety measures are in place for your voyage.
Communication
Responding to inquiries, sending booking confirmations, providing voyage information, sharing weather updates relevant to your trip, and following up after your sailing experience.
Safety and Emergency Response
Maintaining emergency contact information, managing medical considerations that affect sailing safety, coordinating with maritime authorities when necessary, and ensuring crew can respond appropriately to any safety situations.
Service Improvement
Analyzing website usage patterns, understanding guest preferences, improving our booking process, developing new sailing routes, and enhancing overall service quality based on feedback and usage data.
Legal Compliance
Meeting Malaysian data protection requirements, complying with maritime safety regulations, maintaining required records for business operations, and responding to legal requests when necessary.
4. Data Retention
We retain personal data for as long as necessary to fulfill the purposes outlined in this policy. Booking records and voyage documentation are maintained for seven years to comply with Malaysian business record-keeping requirements. Communication records are kept for three years to maintain service continuity and reference history.
Website usage data is retained for two years for analytics purposes. Payment information is not stored on our systems beyond what is necessary to process transactions, with financial records maintained according to Malaysian accounting requirements. You may request deletion of your data at any time, subject to our legal obligations to retain certain records.
5. Data Sharing and Third Parties
We do not sell your personal data to third parties. We share data only in the following circumstances:
Service Providers: We work with payment processors, email service providers, and website hosting services who assist in delivering our services. These providers are contractually obligated to protect your data and use it only for the specific purposes we authorize.
Maritime Authorities: For cross-border voyages, we share necessary information with Thai and Malaysian immigration and maritime authorities as required for legal passage and safety compliance.
Emergency Services: In emergency situations, we may share relevant information with coast guard services, medical providers, or other emergency responders to ensure guest safety.
Legal Requirements: We may disclose data when required by Malaysian law, court orders, or regulatory authorities, or when necessary to protect our legal rights or the safety of individuals.
6. Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption for data transmission. Access to personal data within our organization is restricted to employees and crew members who need the information to provide services.
Physical records are stored securely at our Petaling Jaya office with controlled access. Digital systems are protected through password policies, regular security updates, and backup procedures. While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Cookies and Tracking
Our website uses cookies to enhance user experience and gather usage information. Essential cookies are necessary for the website to function properly, including session management and security features. Analytics cookies help us understand how visitors interact with our website, allowing us to improve navigation and content.
You can control cookie preferences through your browser settings or our cookie consent tool. However, disabling certain cookies may affect website functionality. For detailed information about our cookie practices, please refer to our Cookie Policy.
8. Your Rights
Under Malaysian data protection principles, you have the following rights regarding your personal data:
Right to Access
You may request a copy of the personal data we hold about you, including information about how we use it and who we share it with.
Right to Rectification
If your personal data is inaccurate or incomplete, you can request that we correct or update it.
Right to Erasure
You may request deletion of your personal data, subject to our legal obligations to retain certain records for specified periods.
Right to Object
You can object to processing of your personal data for marketing purposes or other legitimate interests we rely on.
Right to Withdraw Consent
Where we process data based on your consent, you may withdraw that consent at any time, though this will not affect the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
9. International Data Transfers
Our sailing operations involve travel between Malaysia and Thailand. When necessary for voyage coordination, we may transfer personal data across borders. We ensure that such transfers comply with Malaysian data protection requirements and that appropriate safeguards are in place to protect your information during cross-border transmission.
10. Children's Privacy
Our services are intended for adults 18 years and older. We do not knowingly collect personal data from individuals under 18 without parental consent. When minors participate in sailing journeys, we collect only information necessary for safety and voyage coordination, with this data provided and authorized by parents or legal guardians.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will notify you by email if we have your contact information, or by posting a notice on our website. The "Last Updated" date at the top of this policy indicates when it was most recently revised. We encourage you to review this policy regularly to stay informed about how we protect your data.
12. Contact Information
If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how we handle your personal data, please contact us:
Email: [email protected]
Phone: +60 3-8714 3962
Address:
Aethervoy
Unit 5, Block A, Dataran Bandar Utama
47800 Petaling Jaya
Malaysia
13. Governing Law
This Privacy Policy is governed by the laws of Malaysia. Our data handling practices comply with the Personal Data Protection Act 2010 (PDPA) and other applicable Malaysian regulations regarding personal data protection and privacy.